SHOPRIDGE provides professional ecommerce store management, optimization, consultancy, marketplace management, and related digital services. Because our services may involve customized work, professional time, analysis, preparation, and service delivery, refunds are handled according to the circumstances of each purchase and the applicable terms of the service agreement.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
Company: SHOPRIDGE LIMITED
Website: https://shopridge.co.uk/
Email: [email protected]
Phone: +44 7735 313753
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
SHOPRIDGE provides professional ecommerce services, including:
Ecommerce Store Management
Store Optimization & Conversion Growth
Ecommerce Strategy & Consultancy
Marketplace & Performance Management
Product listing management
Catalogue organization
Store optimization
Conversion-focused improvements
Ecommerce strategy
Market and competitor analysis
Marketplace listing optimization
Marketplace performance analysis
Customer journey analysis
Strategic ecommerce recommendations
Our services may be purchased as defined packages or customized projects.
SHOPRIDGE primarily operates using a one-time payment model.
Our standard packages are not recurring monthly subscriptions.
A one-time payment gives the Client access to the services and deliverables specifically included within the purchased package.
Unless expressly agreed otherwise, a one-time payment does not provide:
Unlimited future support
Unlimited revisions
Ongoing monthly management
Future updates
Additional products
Additional marketplaces
Additional services
Continuous consultancy after the agreed project
Automatic renewal
Any additional work outside the agreed scope may require a separate payment.
SHOPRIDGE provides digital and professional services rather than physical products.
Therefore, traditional physical-product return procedures generally do not apply.
For example, Clients cannot physically return:
Ecommerce consultancy
Strategic recommendations
Store analysis
Marketplace analysis
Digital reports
Product listing optimization
Website optimization work
Other completed digital or professional deliverables
Instead, cancellation and refund eligibility depends on the status of the Services and the applicable agreement.
We encourage Clients to review the relevant service description, package details, features, scope, and pricing before making a purchase.
If you are uncertain about whether a particular package is suitable for your requirements, please contact us before purchasing.
We may provide clarification regarding:
Package scope
Included features
Expected deliverables
Service requirements
Client responsibilities
Additional work
Estimated project requirements
If a Client requests cancellation before SHOPRIDGE has started work, we will review the request.
Where no substantial work has begun and no non-refundable third-party costs have been incurred, a refund may be available, subject to applicable law and the specific agreement.
The Client should contact us as soon as possible after deciding to cancel.
Cancellation requests should be sent to:
If work has already started, the amount eligible for refund may be reduced or may not be refundable depending on:
Work already completed
Professional time already spent
Deliverables already prepared
Analysis already performed
Third-party costs incurred
Access or setup work already completed
Amount of the package already delivered
Specific contractual terms
We will assess the circumstances fairly and in accordance with applicable law.
Once a Service or Deliverable has been fully completed and supplied to the Client, payment for that completed Service will generally not be refundable, subject to any statutory rights that apply.
Examples may include:
Completed ecommerce audits
Completed strategy reports
Completed consultancy sessions
Completed product listing work
Completed catalogue management
Completed optimization work
Completed marketplace analysis
Completed recommendations
Completed project deliverables
Where a service has been completed in accordance with the agreed scope, the Client will generally not be entitled to a refund simply because the Client later changes their mind about the purchase.
Where only part of a Service has been completed, SHOPRIDGE may determine the appropriate refund based on the portion of work that has already been delivered.
For example, if a package includes several agreed deliverables and some have already been completed, the completed portion may be deducted from any applicable refund.
Any refund assessment will consider the actual work performed and costs incurred.
Customized services may involve additional planning, research, preparation, configuration, analysis, or development.
Because customized Services are created specifically for a Client, cancellation after work has commenced may result in limited or no refund for work already performed.
The applicable terms may be stated in the relevant quotation, proposal, statement of work, or service agreement.
If you believe that a Service has not been delivered in accordance with the agreed scope, please contact us promptly.
We will review the issue and may, depending on the circumstances:
Correct the relevant issue.
Complete an outstanding agreed deliverable.
Provide a reasonable revision.
Offer an alternative solution.
Provide a partial refund where appropriate.
Provide another remedy required by applicable law.
Our first objective will generally be to understand and resolve the issue rather than immediately process a refund.
A refund will not normally be provided because the Client expected Services that were not included in the purchased package.
For example, if a package includes product listing optimization but does not include complete website redesign, a request for a full website redesign would constitute additional work rather than a defect in the purchased Service.
Clients should review the agreed scope before requesting additional work.
Work requested outside the agreed package may require a separate quotation.
Additional work can include:
Additional products
Additional pages
Additional marketplaces
Additional store features
Additional revisions
Additional reports
Additional consultancy
Additional optimization
New integrations
Unplanned technical work
Additional work will not normally be included in a refund for the original package unless expressly agreed.
Where revisions are included in a package, they are limited to reasonable adjustments within the original agreed scope.
A revision does not mean a completely new project.
For example, changing an agreed product description may be a revision, while requesting an entirely new product catalogue may constitute additional work.
If a Client requests work substantially different from the original scope, additional charges may apply.
The Client is responsible for providing accurate and complete information required to deliver the Services.
This may include:
Product information
Pricing
Images
Store access
Marketplace access
Business information
Brand information
Analytics
Product specifications
Operational information
If incorrect or incomplete information causes a problem with the Services, SHOPRIDGE may not be responsible for the resulting issue.
A refund will not normally be available solely because incorrect information supplied by the Client affected the work.
Project timelines may be affected if the Client fails to provide required:
Information
Approvals
Account access
Content
Product details
Feedback
Decisions
Client-caused delays do not automatically create a right to a refund.
Where delays significantly affect the project, SHOPRIDGE may revise the delivery schedule.
Some Services require access to an ecommerce website, marketplace, analytics platform, hosting account, or other third-party system.
If the Client fails to provide required access, SHOPRIDGE may be unable to perform the Service.
The Client should provide appropriate access within a reasonable period.
Where SHOPRIDGE has already completed preparation or other work before access becomes unavailable, those completed activities may remain chargeable.
SHOPRIDGE may work with platforms operated by third parties.
Examples may include ecommerce platforms, marketplaces, hosting providers, payment providers, analytics platforms, plugins, and software services.
We are not responsible for problems caused by third parties, including:
Platform downtime
Account suspension
Algorithm changes
Policy changes
Technical failures
API changes
Marketplace restrictions
Payment failures
Hosting failures
Software incompatibility
A third-party platform problem does not automatically create an entitlement to a refund.
We will, where reasonably possible, assist in identifying appropriate next steps within the agreed scope.
Marketplace performance depends on many factors outside SHOPRIDGE’s control.
We do not guarantee:
Specific marketplace rankings
Specific search positions
Specific sales
Specific revenue
Specific traffic
Specific conversion rates
Specific customer numbers
Specific advertising results
Specific marketplace approval
Therefore, a Client will not normally be entitled to a refund solely because marketplace performance did not reach a particular target unless that target was expressly guaranteed in writing.
Similarly, SHOPRIDGE does not guarantee a specific commercial result from its Services.
Results may be affected by:
Product quality
Pricing
Competition
Market demand
Advertising
Customer behavior
Website traffic
Economic conditions
Supplier performance
Marketplace algorithms
Brand reputation
A lack of expected sales or revenue does not automatically constitute a failure to provide the agreed Service.
Consultancy Services provide professional analysis, recommendations, and strategic guidance.
The Client remains responsible for deciding whether and how to implement recommendations.
Refunds will not normally be available solely because the Client chooses not to implement a recommendation or does not achieve the expected commercial result.
However, if agreed consultancy deliverables are not supplied in accordance with the agreed scope, the Client may contact us so the matter can be reviewed.
If a Client accidentally pays twice for the same Service, the duplicate payment may be refunded after verification.
The Client should contact:
with:
Name
Business name
Payment reference
Date of payment
Relevant service
Evidence of duplicate payment
If you believe you have been charged an incorrect amount, contact us as soon as possible.
We may request:
Payment confirmation
Transaction reference
Invoice
Order details
Relevant correspondence
We will investigate the issue and correct confirmed billing errors where appropriate.
If you believe a payment was made without your authorization, contact us immediately.
You should also contact your bank or payment provider where appropriate.
We may investigate suspicious transactions and may suspend related Services while the matter is investigated.
Where a refund is approved, it will generally be issued using the original payment method where reasonably possible.
The time required for the refund to appear may depend on the payment provider or financial institution.
SHOPRIDGE is not responsible for delays caused by banks, card providers, payment processors, or other financial institutions.
Where a refund is approved, the amount will depend on the circumstances.
The refund may take into account:
Services already delivered
Work already completed
Third-party costs
Agreed cancellation terms
Applicable legal rights
Amount of the original payment
Unused portion of the Service
Where appropriate, only the undelivered portion of a Service may be eligible for refund.
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or reduce any legal rights that consumers have under applicable law.
Where consumer protection law provides a mandatory right to cancel, refund, repair, replacement, repeat performance, price reduction, or another remedy, those rights will continue to apply.
This policy should therefore be read together with applicable UK consumer protection legislation.
Some SHOPRIDGE Services may be supplied digitally or may begin shortly after purchase.
Where applicable consumer cancellation rights apply to digital content or services, the Client may have specific rights depending on:
The type of Service
Whether performance has begun
Whether the Client expressly requested early performance
Whether the Service has been fully performed
Whether applicable statutory exceptions apply
Where required, SHOPRIDGE will provide appropriate information and obtain any required confirmations or consents.
SHOPRIDGE does not generally sell physical products.
Accordingly, physical-product returns, exchanges, size changes, damaged-product returns, or delivery returns do not generally apply to our Services.
If a future SHOPRIDGE offering involves physical goods, a separate product-specific return policy may apply.
SHOPRIDGE may terminate or suspend a Service where the Client:
Fails to pay required fees
Breaches the agreement
Requests unlawful activity
Provides fraudulent information
Misuses our systems
Engages in abusive behavior
Repeatedly fails to provide required information
Creates a material security risk
Where appropriate, we will provide notice before termination.
Any refund following termination will depend on the circumstances and applicable law.
SHOPRIDGE reserves the right to refuse or terminate Services involving unlawful, fraudulent, deceptive, or harmful activity.
This may include services relating to:
Fraudulent ecommerce activity
Counterfeit goods
Intellectual property infringement
Deceptive advertising
Illegal products
Unauthorized account access
Malicious activity
Other unlawful commercial practices
Fees relating to lawful Services already completed may remain payable.
Where SHOPRIDGE incurs approved third-party costs specifically for a Client project, those costs may not be refundable if the third-party provider does not provide a refund.
Examples may include:
Software licenses
Premium applications
Third-party services
Marketplace charges
Paid tools
Stock assets
External technical services
We will, where reasonably possible, inform the Client about material third-party costs before incurring them.
Cancellation requests should be submitted in writing by email.
Please send cancellation requests to:
Include:
Full name
Business name
Service purchased
Purchase date
Payment reference
Reason for cancellation, if applicable
Any relevant supporting information
Providing complete information helps us review the request efficiently.
To request a refund:
Email [email protected].
Include the relevant purchase and service information.
We will review the request against the agreed scope, work completed, payment records, and applicable law.
We may:
Approve a full refund
Approve a partial refund
Offer corrective work
Offer another appropriate remedy
Decline the request with an explanation
If a refund is approved, it will normally be processed using the original payment method.
We aim to review refund requests within a reasonable period after receiving all relevant information.
Complex requests may take longer where we need to:
Review completed work
Verify payment information
Consult project records
Review third-party charges
Assess contractual scope
Investigate technical issues
We will communicate with the Client if additional information is required.
If you believe there is a genuine problem with a transaction, please contact SHOPRIDGE before initiating a payment dispute where reasonably possible.
We will attempt to resolve legitimate billing concerns directly.
Nothing in this section prevents a Client from exercising any lawful rights available through their bank, card provider, payment provider, or applicable law.
SHOPRIDGE reserves the right to investigate suspected fraudulent or abusive refund activity.
Examples may include:
Repeated false refund claims
Misrepresentation of services received
Unauthorized use of payment methods
Fraudulent chargebacks
Deliberate misuse of cancellation rights
We may provide relevant transaction or service records to payment providers where reasonably necessary to respond to a disputed transaction.
If a Client requests a substantial change to the agreed Service after work has started, the original package may need to be revised.
Depending on the requested change:
Additional fees may apply.
The delivery timeframe may change.
A new scope may be prepared.
A separate package may be recommended.
A change request does not automatically create a refund entitlement for the original package.
If you believe the quality of a Service does not meet the agreed requirements, please contact us promptly.
We encourage Clients to provide specific information about:
The relevant Deliverable
The problem identified
The agreed requirement
The expected correction
Supporting information
We will review the matter and, where appropriate, seek to correct the issue.
Where a Service has been properly completed according to the agreed scope, a change of mind after completion will not normally result in a refund, subject to any mandatory statutory rights.
Clients should review package details and ask questions before purchasing if they are uncertain about the Service.
SHOPRIDGE provides professional ecommerce support, but business performance is influenced by factors outside our control.
Therefore, the following will not automatically qualify for a refund:
Lower-than-expected sales
Lower-than-expected revenue
Lower traffic
Marketplace ranking changes
Customer behavior
Competitor activity
Market changes
Advertising performance
Product demand
Our responsibility is to provide the agreed Services professionally and according to the agreed scope.
If a third-party platform restricts, suspends, changes, or removes an account or feature, this will not automatically qualify for a refund.
Examples include:
Marketplace account suspension
Ecommerce platform restrictions
Payment processor restrictions
API changes
Platform policy changes
Algorithm updates
Hosting problems
We may assist within the agreed scope where reasonably possible.
Where a package has a defined completion period or project timeframe, the Client is expected to provide required information and approvals within that period.
If the Client substantially delays the project, SHOPRIDGE may need to renegotiate the delivery schedule.
Unused Services may not remain indefinitely available unless expressly agreed.
From time to time, SHOPRIDGE may offer promotional pricing or special packages.
Unless otherwise stated:
Promotions may have specific eligibility requirements.
Promotional prices may be available only for a limited period.
Promotions cannot necessarily be combined.
Promotional Services remain subject to this Refund & Cancellation Policy.
A promotional price does not automatically provide additional Services.
SHOPRIDGE may update this Refund & Cancellation Policy from time to time.
Updates may be made to reflect:
Changes in our Services
Changes in payment methods
Changes in cancellation procedures
Changes in applicable law
Changes in our business model
The latest version will be published on our website with the relevant “Last Updated” date.
This policy is intended to be governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that may apply.
Any dispute should first be raised directly with SHOPRIDGE so that we have an opportunity to resolve the matter.
Where a dispute cannot be resolved informally, the appropriate courts of England and Wales may have jurisdiction, subject to applicable law and mandatory consumer rights.
If you have any questions about cancellations, refunds, payments, or our Services, please contact us.
SHOPRIDGE LIMITED
Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: [email protected]
Phone: +44 7735 313753
Website: https://shopridge.co.uk/
This Refund & Cancellation Policy is designed as a comprehensive commercial policy for SHOPRIDGE LIMITED’s ecommerce management and consultancy services.
Before publishing, SHOPRIDGE should ensure that the policy matches its actual purchasing process, payment provider, package terms, cancellation process, consumer/business customer model, and applicable UK legal requirements.
Where SHOPRIDGE sells services to consumers, UK consumer protection and cancellation rules may apply differently from business-to-business transactions. The exact wording and process should therefore be reviewed by a qualified UK solicitor before publication.
Nothing in this policy is intended to exclude or limit any statutory right or remedy that cannot legally be excluded or limited.
