By accessing our website, requesting our services, purchasing a package, or entering into an agreement with SHOPRIDGE LIMITED, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
SHOPRIDGE LIMITED provides ecommerce store management and consultancy services, including:
Ecommerce Store Management
Store Optimization & Conversion Growth
Ecommerce Strategy & Consultancy
Marketplace & Performance Management
Product listing and catalogue support
Ecommerce performance analysis
Customer experience recommendations
Marketplace listing optimization
Strategic ecommerce guidance
Related ecommerce support services
Our services are provided through defined packages, projects, or individually agreed scopes of work.
Company: SHOPRIDGE LIMITED
Website: shopridge.co.uk
Email: [email protected]
Telephone: +44 7735 313753
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
By using our website or purchasing our services, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, you should not use our website or purchase our services.
If you are entering into an agreement on behalf of a business or organization, you confirm that you have the authority to accept these Terms and Conditions on behalf of that organization.
For the purposes of these Terms:
“SHOPRIDGE,” “we,” “us,” or “our” means SHOPRIDGE LIMITED.
“Client,” “you,” or “your” means the individual, business, company, or organization purchasing or using our services.
“Services” means any ecommerce management, optimization, consultancy, marketplace management, analysis, recommendations, or related services provided by SHOPRIDGE.
“Package” means a defined service package purchased by the Client.
“Deliverables” means materials, recommendations, reports, updates, optimizations, configurations, or other agreed outputs supplied as part of a service.
“Website” means the SHOPRIDGE website and related online properties operated by us.
The exact services provided will depend on the package or project selected by the Client.
Our services may include, but are not limited to:
Product listing management
Catalogue organization
Product information updates
Pricing updates
Inventory-related updates
Store content updates
Order coordination
Store maintenance
Operational recommendations
Product page reviews
Navigation optimization
User experience improvements
Call-to-action recommendations
Customer journey analysis
Checkout journey review
Conversion opportunity analysis
Product presentation improvements
Ecommerce business assessment
Market opportunity review
Product positioning guidance
Competitor analysis
Customer journey analysis
Growth strategy development
Pricing strategy guidance
Platform and operations review
Strategic action recommendations
Product listing optimization
Title and description improvements
Category organization
Product information review
Marketplace performance analysis
Product positioning
Visibility recommendations
Customer engagement optimization
Strategic growth recommendations
Only services specifically included in the Client’s selected package or agreed scope will be provided.
SHOPRIDGE operates on a one-time payment model for its packages unless otherwise expressly agreed in writing.
Our standard packages are not recurring monthly subscriptions.
A Client’s payment provides access to the services and deliverables specifically included within the purchased package.
A one-time payment does not automatically include unlimited revisions, unlimited support, future work, ongoing maintenance, or additional services beyond the agreed scope.
Any additional work may require a separate quotation or payment.
The Client is responsible for selecting a package that is appropriate for their requirements.
Before purchasing, Clients should carefully review:
Package name
Included services
Deliverables
Features
Scope
Limitations
Applicable pricing
Expected timeframe
If the Client is unsure which package is appropriate, they may contact SHOPRIDGE for clarification before making a purchase.
Prices for our services are displayed on the website or provided directly to the Client.
Prices may vary depending on:
Package selected
Project complexity
Number of products
Number of marketplaces
Required level of analysis
Additional services
Custom requirements
SHOPRIDGE reserves the right to change prices for future purchases.
A price change will not affect a package that has already been purchased and confirmed, unless otherwise agreed.
Payment must be made according to the payment terms provided at the time of purchase or agreed between SHOPRIDGE and the Client.
Where full payment is required before work begins, SHOPRIDGE may delay commencement of services until payment has been received.
Where a different payment arrangement has been agreed in writing, that arrangement will apply.
The Client is responsible for ensuring that payment information supplied to us is accurate and valid.
Unless expressly stated otherwise, quoted prices may not include taxes, government charges, payment processing fees, marketplace fees, platform fees, advertising costs, third-party software costs, or other external charges.
Where applicable, the Client remains responsible for costs charged by third-party platforms or service providers.
Services will generally begin after:
The Client has selected or agreed to the relevant package.
Required payment has been received.
Required information and access have been supplied.
The scope of work has been confirmed.
Delays caused by missing information, missing access credentials, third-party restrictions, or Client decisions may affect the project timeline.
The Client agrees to provide accurate, complete, and timely information required to deliver the Services.
Depending on the project, the Client may need to provide:
Store access
Marketplace access
Product information
Product images
Pricing information
Inventory information
Brand guidelines
Business objectives
Relevant analytics
Existing content
Required approvals
Other information reasonably necessary to complete the Services
The Client is responsible for ensuring that all information supplied to SHOPRIDGE is accurate and lawful.
Where services require access to an ecommerce platform, marketplace, analytics system, hosting account, or other third-party platform, the Client is responsible for providing appropriate authorization.
The Client should provide the minimum access reasonably required to complete the Services.
SHOPRIDGE will use provided access only for legitimate purposes connected with the agreed Services.
The Client remains responsible for the security of their accounts and credentials.
Clients should never send unnecessary passwords or sensitive credentials through unsecured communication channels.
Where supported, Clients should use appropriate delegated access, staff accounts, permissions, or secure access methods.
SHOPRIDGE is not responsible for security problems caused by:
Client credential sharing
Weak passwords
Unauthorized Client access
Compromised third-party accounts
Client devices
Third-party security breaches
Our Services may involve third-party platforms such as ecommerce systems, marketplaces, payment processors, hosting providers, analytics tools, plugins, applications, or other technology providers.
SHOPRIDGE does not own or control these third-party services.
Third-party platforms may:
Change their features
Change their policies
Experience downtime
Restrict accounts
Change pricing
Modify algorithms
Remove functionality
Suspend services
Experience technical failures
We are not responsible for changes or failures caused by third-party platforms.
Marketplace performance depends on numerous factors outside our control.
We may optimize listings, product information, organization, presentation, and strategy, but we cannot guarantee:
Specific search rankings
Specific marketplace positions
Specific sales volumes
Specific conversion rates
Specific revenue
Specific traffic levels
Marketplace approval
Account reinstatement
Algorithmic performance
Marketplace algorithms and policies can change without notice.
Our recommendations and services are intended to improve ecommerce operations and identify potential opportunities.
However, ecommerce performance depends on many factors outside our control.
We do not guarantee:
A specific revenue level
A specific number of sales
A specific conversion rate
A specific return on investment
Specific traffic levels
Specific customer numbers
Specific search rankings
Specific marketplace rankings
Any examples, projections, estimates, or performance discussions should be treated as illustrative unless expressly guaranteed in writing.
The Client acknowledges that business performance depends on factors including:
Market conditions
Product quality
Pricing
Competition
Customer demand
Advertising
Brand reputation
Website traffic
Economic conditions
Supplier performance
Marketplace algorithms
Customer behavior
SHOPRIDGE cannot guarantee commercial results arising from the Services.
Store optimization recommendations are based on the information and access available to SHOPRIDGE at the time of review.
Optimization can improve usability and identify conversion opportunities, but it cannot guarantee a particular conversion rate or sales outcome.
Changes may also interact with third-party systems or existing website configurations.
Ecommerce consultancy provides strategic guidance and recommendations.
The Client remains responsible for deciding whether and how to implement any recommendation.
Consultancy does not constitute:
Legal advice
Tax advice
Accounting advice
Investment advice
Financial advice
Regulatory advice
Clients should obtain appropriate professional advice where required.
Unless otherwise agreed in writing, each party retains ownership of intellectual property it owned before the Services began.
Client-provided materials remain the property of the Client or the relevant rights holder.
SHOPRIDGE retains ownership of its:
Pre-existing materials
Frameworks
Processes
Methodologies
Templates
Know-how
Internal tools
General strategies
Proprietary materials
Where a Deliverable is specifically created for the Client and full payment has been received, the Client will receive the rights expressly agreed for that Deliverable.
The Client grants SHOPRIDGE permission to use Client-provided materials solely as reasonably necessary to provide the Services.
The Client confirms that it has the necessary rights and permissions to provide such materials.
The Client remains responsible for ensuring that its materials do not infringe the rights of third parties.
SHOPRIDGE may use third-party tools, platforms, applications, or services where appropriate.
Third-party content remains subject to the relevant provider’s terms and licensing conditions.
The Client is responsible for obtaining appropriate licenses where required for materials supplied by the Client.
Both parties agree to treat confidential business information received from the other party as confidential.
Confidential information may include:
Business plans
Pricing information
Customer information
Product information
Strategic plans
Login information
Internal processes
Commercial information
Confidential information should not be disclosed to unauthorized third parties except where required by law or reasonably necessary to provide the Services.
SHOPRIDGE will handle personal information in accordance with applicable data protection laws and our Privacy Policy.
The Client is responsible for ensuring that any customer or personal data provided to SHOPRIDGE may lawfully be shared and processed for the purposes of the Services.
Where required, additional data processing arrangements may apply.
Where SHOPRIDGE is given access to customer data through a Client’s ecommerce platform or marketplace account, such information will only be accessed and processed as reasonably necessary to provide the agreed Services.
SHOPRIDGE will not intentionally sell or misuse Client customer data.
The Client remains responsible for its own privacy notices, consent mechanisms, and lawful collection of customer data.
Where SHOPRIDGE provides content or recommendations for ecommerce websites, the Client remains responsible for reviewing and approving the content before publication where appropriate.
The Client is responsible for ensuring that published information relating to:
Products
Pricing
Returns
Shipping
Taxes
Legal requirements
Regulatory claims
Product safety
Business policies
is accurate and lawful.
The Client is responsible for the accuracy and legality of claims relating to its products.
SHOPRIDGE does not guarantee that Client-provided product claims comply with applicable advertising, consumer protection, labeling, safety, or industry regulations.
Clients should obtain specialist legal or regulatory advice where appropriate.
Our service fees do not automatically include external costs such as:
Ecommerce platform fees
Marketplace fees
Hosting
Domain registration
Paid applications
Premium plugins
Advertising
Payment processing
Stock photography
Software licenses
Third-party development
Shipping
Fulfilment
Product costs
The Client is responsible for such costs unless expressly included in the agreed package.
The number of revisions or adjustments included in a package will depend on the agreed scope.
Where a package does not specify unlimited revisions, additional revisions may be subject to additional charges.
A revision means a reasonable adjustment to an agreed Deliverable. A request for entirely new work or a substantial change in scope may be treated as additional work.
Requests outside the agreed scope may require a separate quotation.
Additional work may include:
Additional products
Additional marketplaces
Additional pages
Additional store changes
Additional strategy work
New reports
New features
New integrations
Significant revisions
Unplanned technical work
SHOPRIDGE will, where practical, communicate additional costs before undertaking substantial additional work.
SHOPRIDGE is not responsible for delays caused by the Client.
Examples include:
Late approvals
Missing information
Missing access
Incorrect information
Unavailable Client personnel
Delayed decisions
Third-party account restrictions
Where Client delays materially affect a project, the delivery timeline may be adjusted.
We aim to provide Services professionally and within agreed timelines.
However, we do not guarantee uninterrupted availability of our website, communication systems, third-party platforms, or other technology.
Temporary interruptions may occur because of:
Maintenance
Technical problems
Hosting issues
Internet outages
Cybersecurity incidents
Third-party failures
Force majeure events
Cancellation terms may depend on the stage of the project and whether work has already commenced.
Where work has not commenced, cancellation may be considered subject to the applicable payment and refund terms.
Where work has already commenced, fees may be non-refundable to the extent that Services have already been performed or costs have been incurred.
Any cancellation request should be submitted in writing.
Refunds are subject to our applicable Refund Policy and any mandatory consumer rights that may apply.
Because our Services may involve customized work, analysis, preparation, access, and professional time, completed or substantially completed Services may not be eligible for a refund.
Nothing in these Terms excludes or limits any legal right to a refund that cannot lawfully be excluded.
SHOPRIDGE may suspend or pause Services where:
Payment is overdue
Required information is unavailable
Required account access is removed
The Client breaches these Terms
The Client requests unlawful activity
Continuing the Services creates a security risk
Third-party restrictions prevent work from continuing
Where reasonably possible, we will notify the Client before suspension.
Clients must not use our Services for unlawful, fraudulent, deceptive, abusive, or malicious activities.
We may refuse to provide Services involving:
Fraud
Deceptive practices
Counterfeit goods
Illegal products
Malicious activity
Intellectual property infringement
Unauthorized access
Spam
Harmful activities
Misleading advertising
Other unlawful commercial activity
We reserve the right to terminate Services where serious concerns arise.
The Client confirms that:
They have authority to enter into an agreement with SHOPRIDGE.
Information provided to SHOPRIDGE is accurate to the best of their knowledge.
They have appropriate rights to materials supplied to us.
Their ecommerce business and products comply with applicable laws.
They will not knowingly request unlawful activity.
They have permission to provide any required account access.
To the maximum extent permitted by applicable law, SHOPRIDGE will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the Services.
This may include losses relating to:
Lost profits
Lost revenue
Lost business opportunities
Loss of anticipated savings
Loss of goodwill
Loss of data
Third-party platform failures
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, SHOPRIDGE’s total liability arising from a specific Service will not exceed the amount actually paid by the Client for that Service, except where applicable law requires otherwise.
The Client remains responsible for all commercial decisions made using our Services or recommendations.
This includes decisions concerning:
Product selection
Pricing
Advertising
Inventory
Market expansion
Marketplace participation
Customer policies
Business operations
SHOPRIDGE provides professional ecommerce support and recommendations but does not control the Client’s business decisions.
To the extent permitted by law, the Client agrees to indemnify SHOPRIDGE against reasonable claims, losses, liabilities, or expenses arising from:
Client-provided materials
Client’s unlawful activities
Client’s products
Intellectual property infringement caused by Client materials
Incorrect information supplied by the Client
Breaches of these Terms by the Client
This provision does not apply to losses caused by SHOPRIDGE’s own unlawful conduct or liability that cannot legally be transferred.
SHOPRIDGE will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include:
Natural disasters
War
Civil unrest
Government action
Internet outages
Major technical failures
Cybersecurity incidents
Third-party platform outages
Strikes
Power failures
Public emergencies
Where practical, we will take reasonable steps to resume affected Services.
We may communicate with Clients through email, telephone, online platforms, or other agreed channels.
Clients are responsible for providing accurate contact information and monitoring important communications relating to their Services.
Official communications may be sent to the email address provided by the Client.
Electronic communications, digital confirmations, online purchases, and electronic approvals may constitute valid evidence of the Client’s agreement to these Terms and the relevant scope of Services, subject to applicable law.
You may use our website only for lawful purposes.
You must not:
Attempt unauthorized access
Introduce malicious software
Interfere with website operation
Copy protected materials without permission
Use automated systems to abuse the website
Attempt to bypass security measures
Use the website for fraudulent purposes
We reserve the right to restrict access where misuse is identified.
We make reasonable efforts to ensure that website information is accurate and current.
However, website content may contain:
Typographical errors
Pricing changes
Availability changes
Outdated information
Technical inaccuracies
We reserve the right to correct errors and update website information without prior notice.
Where testimonials, reviews, examples, or case studies appear on our website, they are provided for informational purposes.
Individual experiences may vary.
Testimonials should not be interpreted as guarantees of future performance or results.
Our website may contain links to third-party websites.
These links are provided for convenience or informational purposes.
SHOPRIDGE does not control third-party websites and is not responsible for their:
Content
Privacy policies
Security
Availability
Products
Services
Terms
Users should review the relevant third-party terms before using external services.
We may update these Terms and Conditions from time to time.
Updated Terms will be published on our website with a revised “Last Updated” date.
Changes will generally apply to future use of the website and future purchases unless otherwise required by law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.
These Terms, together with any applicable package description, quotation, written scope of work, Privacy Policy, Refund Policy, and other expressly agreed documents, form the agreement between SHOPRIDGE and the Client regarding the relevant Services.
Where there is a conflict between documents, the specific written agreement or scope of work may take precedence over general website information to the extent permitted by law.
These Terms are intended to be governed by the laws applicable in England and Wales, subject to any mandatory consumer protection laws that may apply to a particular Client.
Any disputes should first be addressed through good-faith communication between the parties.
Where a dispute cannot be resolved informally, the appropriate courts of England and Wales may have jurisdiction, subject to applicable law and mandatory jurisdictional rights.
If you have questions about these Terms and Conditions, our services, packages, payments, or any other matter relating to SHOPRIDGE, please contact us.
SHOPRIDGE LIMITED
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: [email protected]
Phone: +44 7735 313753
Website: shopridge.co.uk
These Terms and Conditions are intended as a general commercial website terms template for SHOPRIDGE LIMITED. They should be reviewed by a qualified UK solicitor before publication to ensure they accurately reflect the company’s legal structure, contracting process, consumer/business customer arrangements, privacy obligations, refund practices, and applicable UK laws.
Nothing in these Terms is intended to remove or restrict any statutory rights that cannot legally be excluded.
